TELON INDIA – FREQUENTLY ASKED QUESTIONS (FAQs)

1.  ORDER QUERIES

Q1. Do I need to create an account before placing an order?

Yes, to ensure a secure and personalized shopping experience, we require customers to create an account before placing an order.

Q2. How can I track my order?

Once your order is confirmed and shipped, you’ll receive a tracking link via SMS, Email, and WhatsApp to monitor its delivery progress.

Q3. Can I order multiple items for different addresses in one order?

No, for separate delivery addresses, you’ll need to place separate orders.

Q4. Do you deliver to P.O. Box addresses?

Unfortunately, we do not deliver to P.O. Box addresses.

Q5: The order status says 'Delivered' but I haven’t received it. What should I do?

We understand how concerning this can be. If your order shows as ‘Delivered’ but you haven’t received it, please double-check with neighbors, building security, or family members who may have accepted it. If still unresolved, contact our support team at  info@telonindia.com or  +91 77388 21102 immediately with your order number—we’ll investigate and resolve it as a priority.

Q6: Why have I not received my order yet?

Each Telon India outfit is crafted with care, and delivery timelines vary by category. You can refer to our product-wise delivery estimates:

  • Shirts: 10–15 working days

  • Kurta, Bundi Sets, Suits, Jodhpuri: 20–25 working days

  • Sherwanis: 30–40 working days

Delays may occur due to address issues, customs (for international orders), or unforeseen logistics situations. If it’s past the expected timeline, please contact us so we can assist you promptly.

2.  SIZE & FITTING

Q1. Are your sizes based on Indian or International sizing?

We follow standard Indian sizing across all categories.

Q2. Do you offer size charts or fitting help?

Yes, size charts are available on every product page. For personalized fit or style advice, feel free to call us at +91 77388 21102.

Q3. Do you offer custom tailoring or alterations?

Yes, custom tailoring is available. Please contact our team before placing your order.

3.  PAYMENT & PROMO

Q1. What payment methods are accepted?

We accept major credit/debit cards, UPI, net banking, and international cards.

Q2. Is it safe to shop online at Telon India?

Absolutely. We use secure encryption protocols to keep all payment data safe.

Q3. Do you offer Cash on Delivery (COD)?

No, we do not support COD at the moment.

Q4. Are there regular offers or discounts?

Yes, we run seasonal and festive promotions. Keep an eye on our homepage or subscribe to our newsletter for updates.

4.  RETURNS & CANCELLATIONS

Q1. What’s your return policy?

Returns are accepted for select items within 7 working days, provided they are unused, unwashed, with tags and invoice intact. Kurta Sets, Sherwanis, Waistcoats, Suits, Gift Vouchers, and Free items are non-returnable.

Q2. How will I receive the refund?

Refunds are processed as store credit valid for 180 days.

Q3. Can I cancel my order after placing it?

No, cancellations are not allowed once an order is placed.

Q4. What if I received a wrong or damaged product?

Email us within 48 hours with photos and your invoice. We'll assist you promptly.

Q5: What is the process for a refund or replacement?

 We offer exchanges and refunds only under select circumstances, such as incorrect product or size sent by us. Here's how it works:

  1. Email us at info@telonindia.com within 48 hours of delivery with a photo of the item and original invoice.

  2. Once approved, we’ll issue a credit note (valid for 180 days) or offer an exchange, depending on the case.

  3. The returned item must be unused, unwashed, and with original tags/invoice intact.

Please note: Returns are not applicable for Kurta Sets, Sherwanis, Suits, Waistcoats, and items bought on discount. More info is available in our detailed return policy.

5.  CUSTOMER SERVICES

Q1. How Do I Contact Your Customer Service Team?

In case of any questions, concerns, or trouble with your order, you can always reach us at the following:
Contact Us: info@telonindia.com / +91 77388 21102

Our team is here to assist you Monday to Saturday, 10 AM to 7 PM IST.

6.  QUALITY QUERIES

Q1. Are Telon India’s garments handcrafted or machine-made?

We offer both. Our collection showcases hand-tailored craftsmanship and cutting-edge modern finishes.

Q2. Do you use sustainable fabrics?

We only use ethically sourced, premium-quality fabrics wherever possible.

Q3. How is quality ensured for online orders?

Each piece undergoes a strict quality check before shipping. Our packaging ensures safe delivery.

7.  DELIVERY QUERIES

Q1. Where do you ship?

We ship across India to international countries.

Q2. What are your shipping charges?

Domestic shipping is free. International orders incur additional charges.

Q3. What is the delivery timeline?

  • Shirts: 10–15 working days
  • Bundi Sets: 20–25 working days
  • Kurtas: 20–25 working days
  • Sherwanis: 30–40 working days
  • Jodhpuri: 20–25 working days
  • Suits: 20–25 working days

Q4. Do you notify customers once the product ships?

Yes, updates are sent via SMS, Email, and WhatsApp.

Q4. Do you notify customers once the product ships?

Yes, updates are sent via SMS, Email, and WhatsApp.

Q5. Who pays for customs or VAT for international orders?

Customers are responsible for any customs or local duties.

Q6. What if my order is lost or damaged in transit?

Please contact us immediately with your order/tracking number. We’ll help you resolve it.

Q7: How do I track my order once it’s shipped?

Once your order is dispatched, you’ll receive a tracking link via SMS, WhatsApp, and email. You can use that link to monitor the real-time location of your parcel. For any tracking-related queries, feel free to reach out to our customer service team with your order number handy.

8.  ADDITIONAL QUERIES

Q1. Do you support bulk orders for weddings or events?

Yes, we cater to wedding parties and large events. Reach out for bulk pricing.

Q2. Is gift packaging or personalized messaging available?

Yes, we offer gift-ready packaging and notes on request at checkout.

Q3. Do you have physical stores?

Yes, visit us at:Business Suites 9, Swami Vivekanand Rd, Santacruz West, Mumbai, Maharashtra 400054

Q4. Why haven’t I received my order yet?

Delivery may vary by location and customs clearance. Please track your shipment or contact us for support.